Depending on your interaction with our website and services, we may collect:

• Name, billing address, and shipping address
• Email address and phone number
• Payment and transaction information
• Account login credentials and preferences
• Order history and purchase details
• Customer service communications
• Device, browser, IP address, and network information
• Website usage and browsing activity

We collect information through:

• Information you provide directly when placing orders or creating an account
• Cookies and similar technologies used on our website
• Service providers acting on our behalf
• Business partners and third-party integrations

Your personal information may be used to:

• Process and fulfill orders
• Manage your account and preferences
• Arrange shipping, returns, replacements, and refunds
• Provide customer support
• Improve our website, products, and services
• Personalize your shopping experience
• Send order updates and service-related notifications
• Send promotional communications where permitted
• Prevent fraud and maintain security
• Comply with legal and regulatory obligations

We may send you promotional emails, SMS messages, or other marketing communications regarding products, offers, and updates.

You may opt out of marketing communications at any time by using the unsubscribe option included in our communications or by contacting us directly.

We may share your information with:

• Shopify and technology providers supporting our store
• Payment processing partners
• Shipping and fulfillment partners
• Analytics and marketing service providers
• Affiliates within our corporate group
• Government authorities when required by law
• Third parties where you have provided consent

We do not sell your personal information to third parties.

Our store is hosted on Shopify. Information you submit through our website may be collected, processed, and stored by Shopify to help provide and improve the services available on our store.

For more information about Shopify's privacy practices, please visit Shopify's Privacy Policy.

We use cookies and similar technologies to improve website functionality, remember your preferences, analyze website traffic, and provide relevant advertising and shopping experiences.

You may control cookie settings through your browser preferences.

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, misuse, or loss.

However, no online transmission or storage system can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Depending on applicable laws, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Request a copy of your personal information
• Withdraw consent for certain processing activities
• Opt out of marketing communications

To exercise any of these rights, please contact us using the details provided below.

Our services are not intended for children. We do not knowingly collect personal information from individuals below the age permitted by applicable law.

Your information may be processed or stored in locations outside your state or country where our service providers operate. Appropriate safeguards will be applied where required by law.

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with the revised effective date.

Email: care@spunge.com

Toll-Free: 1800-121-9986

Customer Support Hours

Monday – Saturday
09:30 – 18:30 IST