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Shipping policy

SHIPPING POLICY

At Spunge, we aim to deliver every order quickly, safely, and in excellent condition. Every order is carefully processed to ensure you receive genuine products securely and on time.

Order Processing

  • Orders are processed within 24 business hours after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During product launches, promotional campaigns, or festive seasons, order processing may take slightly longer than usual.

Shipping Coverage

We currently deliver to most serviceable locations across India through our trusted logistics partners.

If your PIN code is not serviceable, you will be informed during checkout or contacted by our Customer Support team.

Shipping Charges

  • Applicable shipping charges will be displayed during checkout before payment.
  • Spunge may offer free shipping on selected products, minimum order values, or promotional campaigns.

Estimated Delivery Timeline

Location Estimated Delivery
Metro Cities 2–4 Business Days
Tier 2 & Tier 3 Cities 3–6 Business Days
Remote Locations 5–8 Business Days

Delivery timelines are indicative and may vary due to weather conditions, courier delays, public holidays, operational issues, or other unforeseen circumstances.

Order Tracking

Once your order has been dispatched, you will receive:

  • Shipment confirmation
  • Tracking ID
  • Courier partner details

You can track your shipment using the tracking link shared via email or SMS.

Address Changes

You may request an address correction only before your order has been dispatched.

Once the shipment has been handed over to our logistics partner, address modifications cannot be guaranteed.

Delivery Delays

Although we work closely with our logistics partners, deliveries may occasionally be delayed due to:

  • Natural calamities
  • Government restrictions
  • Adverse weather conditions
  • High shipment volumes
  • Courier operational issues

If there is a significant delay, our Customer Support team will keep you informed.

Failed Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If delivery cannot be completed because of an incorrect address, customer unavailability, or refusal to accept the shipment, the order may be returned to our warehouse.

Damaged Shipments

If the outer package appears damaged at the time of delivery, please:

Take clear photographs before opening the package.
Record a complete unboxing video.
Contact our Customer Support team within 24 hours of delivery.
Contact Us
Email: care@spunge.com

Toll-Free: 1800-121-9986