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Refund policy

CANCELLATION, RETURN, REFUND & REPLACEMENT POLICY

At Spunge, customer satisfaction is our priority. Please read our Cancellation, Return, Refund & Replacement Policy carefully before placing your order.

Cancellation Policy

Before Dispatch

Orders can be cancelled only until they are dispatched from our fulfilment centre.

Once your cancellation request is approved:

  • Your order will be cancelled.
  • A full refund will be initiated to your original payment method.

After Dispatch

Once an order has been dispatched, it cannot be cancelled. If you experience any delivery-related issues, please contact our customer support team.

Promotional Orders

Orders placed under promotional offers, combo packs or limited-period campaigns may be subject to specific cancellation conditions mentioned during the promotion.

Refund Timeline

  • Refund Initiation: Within 2 business days after cancellation approval.
  • Credit to Original Payment Method: Within 30 days, depending on your bank or payment provider.

If your refund is delayed, please contact Spunge Customer Care.

Duplicate Orders

If duplicate orders are placed accidentally, please contact us immediately before dispatch so we can assist you.

Order Cancellation by Spunge

Spunge reserves the right to cancel an order under the following circumstances:

  • Pricing or technical errors
  • Suspected fraudulent transactions
  • Product unavailable
  • Payment verification failure
  • Delivery location is non-serviceable

In all such cases, a full refund will be processed.

Return, Refund & Replacement Policy

If you receive a damaged, defective or incorrect product, we are committed to resolving the issue as quickly as possible.

Eligible Cases

Replacement or refund requests may be accepted in the following situations:

  • Damaged product received
  • Incorrect product delivered
  • Missing item(s) in the shipment
  • Product damaged during transit

Non-Returnable Products

Due to the nature of health and nutrition supplements, returns cannot be accepted for:

  • Opened products
  • Used or consumed products
  • Products with broken safety seals (unless received damaged)
  • Orders returned due to change of mind
  • Taste or personal preference
  • Products purchased from online marketplaces or retail stores

Reporting Timeline

Please report any issue within 24 hours of delivery.

Requests received beyond this period may not be eligible for replacement or refund.

Order Cancellation, Exchange, or Shipping Address Update

Customers may request to cancel an order or update the shipping address directly from the Spunge website before the order has been shipped.

To manage your order, log in to the My Account section on Spunge.com and navigate to the Order Tracking page. Alternatively, you can access your order directly through our Order Tracking Portal:

https://track.spunge.com/

Note: Once an order has been shipped, requests for order cancellation or shipping address changes can no longer be accommodated. If you need to exchange a product after delivery, please refer to our Replacement Policy below.

Required Proof

Please provide:

  • Order ID
  • Product photographs
  • Images of the outer packaging
  • Batch number
  • Unboxing video (recommended)

Additional information may be requested where necessary.

Replacement Policy

Wherever possible, replacement will be our preferred resolution.

  • Approved replacement orders will be shipped at no additional cost.
  • Replacement is subject to stock availability and verification.

Reverse Pickup

Where applicable, we may arrange a reverse pickup from your delivery address.

If reverse pickup is unavailable in your location, our customer support team will guide you through an alternate process.

Refund Policy

Refunds are processed only if:

  • Replacement is not possible.
  • The product is out of stock.
  • The location is non-serviceable for replacement.
  • The request is approved after verification.

Approved refunds will be credited to the original payment method.

Refund Timeline

  • Refund Initiation: Within 2 business days after approval.
  • Bank/Card Processing: Within 30 days, depending on your bank or payment provider.

Cancellation of Refund Request

Once a refund has been initiated, it cannot be cancelled, stopped or reversed.

When Requests May Be Declined

  • Proof of damage cannot be established.
  • The product has been used or consumed.
  • The request is raised beyond the reporting window.
  • The product was damaged due to customer mishandling.
  • The product was purchased from an unauthorized seller.

Contact Us

Email: care@spunge.com

Toll-Free: 1800-121-9986

Customer Support Hours

Monday – Saturday
09:30 – 18:30 IST